Q&A

Q: What credit cards do you take?
A: The Answer Line accepts all four major credit cards: Master Card, Visa, Discover and American Express.

Q: Does The Answer Line sell specialty plumbing parts?
A: No. The Answer Line provides information to Our Members from our huge cross referenced data base so that they can identify and get the correct plumbing product part number. Our Members then can contact a plumbing repair parts supplier or manufacturer and request the EXCAT part they need.

Q: What if I tried, but can't locate a part that I need after I found all the product code information on The Answer Line?
A: If after you've gotten all of the product information you need from The Answer Line BUT you can't seem to find a dealer, parts supplier, or manufacturer to purchase it; your Membership to The Answer Line also provides access to our Support Team. Our highly experienced plumbing professionals have long established relationships and routinely network with literally hundreds of plumbing supply houses as well as plumbing manufacturers from all over the United States, Europe and Asia. We will be happy to help you secure the part you need. Please contact us for more information.

Q: I've tried to locate the information I need on The Answer Line, but I can't find what I'm looking for, what should I do?
A: Don't worry, The Answer Line is here to help. Since we are continuously building our site and adding more and more information, we will have your answer even if it doesn't seem readily available. Just contact us at memberhelp@theanswerline.com and we will gladly help you find the answer you are looking for.

Q: I've been working on The Answer Line and realize that I would like additional time on the site. What can I do?
A: All memberships can be upgraded to the next level on the Membership Page or just contact us at memberhelp@theanswerline.com and we will be glad to upgrade your membership to the level that you need.

Testimonials

October 1, 2008

JACOB IN NEW YORK
�Incredible customer service! When I couldn't find a particular part of your site I realized the monumental task you guys must have posting EVERY single plumbing part ever made, that's impossible; BUT your Member Support Service people are truly AMAZING. I contacted them and within minutes your expert team not only called me back on the "telephone", but they identified the part I needed and even told me where I could purchase it. I just had to e-mail you so that you would know what a great job your Member Support people were doing.�

SEPTEMBER 9, 2008

PETER IN NEW JERSEY
�You expanded your website just in time. I needed information on a Grohe faucet. I found out what I needed to know on your website. Thanks.�

FEBRUARY 16, 2008

MARVIN IN OHIO
�I'm a plumber and have been for 28 years. I know how to do only two things on the internet — send e-mails and find plumbing information on your web site. My son helped me register to become a member. But I find going through your web site a breeze. It actually helps me do my job better and faster. I was even able to replace some parts I was never able to do previously. I just thought you folks should know.�

APRIL 23, 2007

NICHOLAS IN NEW JERSEY
�Revolutionary New Company Most Definitely Has Their Customers In Mind!!! Very Knowledgeable!�

MARCH 17, 2007

CHERYL IN PENNSYLVANIA
�Unique & incredibly useful tool if you have old plumbing; highly recommended!!!�

JANUARY 9, 2007

STEVE IN WASHINGTON
�Great, useful info. easy to navigate. good/quick customer service. worth the $!�

NOVEMBER 8, 2006

KRISTY IN OREGON
�Great site, fast service, worth the small investment.�